At Pretty Above Interiors, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return policy to help you with your concerns.

Eligibility for Returns

• Time Frame: You have 30 days from the date of purchase to initiate a return.
• Condition: Items must be unused, unopened, and in their original packaging. Any product that has been opened or used cannot be returned.

How to Initiate a Return

• Contact Us: Reach out to our customer service team at [email protected].
• Provide Details: Include your order number and reason for the return in your message.
• Return Authorization: We will provide you with a return authorization and instructions on how to send back the item.

Shipping Costs

• Return Shipping: Customers are responsible for the return shipping costs unless the item is defective or incorrect.
• Original Shipping: The original shipping fees are non-refundable.

Refund Process

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed, and a credit will be applied to your original payment method within a certain amount of days.

Exchanges

• If you wish to exchange an item for a different product, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or refund based on your preference.

Thank you for shopping with Pretty Abode Interiors! We appreciate your business and are here to help you with any concerns.